What sign maintenance did Federal Heath provide for Big 5?

The documented program included electrical sign repairs and cleaning, with parts and labor included under a fixed-rate maintenance plan. Sign configurations varied by location and could include channel letters, freestanding pylons and tenant faces.

How did the program support maintenance budgeting?

The fixed-rate arrangement established a known monthly maintenance cost for the covered scope. This helped Big 5’s facilities team plan spending across the stores included in the program.

How were service requests and repair histories managed?

Federal Heath worked directly with the facilities team through a single point of contact, providing service updates and custom reporting. Location records documented sign types, repair history and materials used.

How extensive was the Big 5 maintenance program?

The original case study documented service for 359 stores across eleven western states and identified Federal Heath as a maintenance partner since 1996. The store and state counts reflect that documented program scope.

RETAIL MAINTENANCE CASE STUDY

Big 5 Sporting Goods Sign Maintenance

A lasting partnership built on clear communication, coordinated repairs and predictable maintenance costs.

Download Case Study (PDF)

Sign Maintenance with a Winning Program

Federal Heath’s relationship with Big 5 Sporting Goods shows how a coordinated exterior sign maintenance program can support a multi-location retail brand. The partnership combines electrical sign repairs and cleaning with direct communication, custom reporting and location-specific service records.

Program at a Glance

Partner Since 1996

A long-standing maintenance relationship

359 Stores ·

11 States

Scope documented in the original case study

Predictable Monthly Costs

Fixed-rate maintenance coverage

One Point of Contact

Direct support for the facilities team

Big 5 and Federal Heath have worked together since 1996. The program covered 359 stores across eleven western states, with a fixed-rate plan that included parts and labor.

For a facilities team managing signs across many properties, the challenge extends beyond an individual outage. Different sign configurations, service requests and repair histories need to be managed together. Federal Heath’s approach gives Big 5 a single point of contact and a consistent way to coordinate that work.

Aerial lift positioned at Big 5 Sporting Goods storefront signage.

THE PROGRAM

Predictable Costs Across Multiple Locations

The Big 5 program described in the original case study used a fixed monthly rate for unlimited maintenance within the plan’s scope. Coverage included electrical repairs and cleaning, with parts and labor included. This gave the facilities team a clear view of monthly maintenance spending.

That budget structure matters when a retail portfolio includes many signs and properties. Rather than treating every repair as a separate cost to anticipate, Big 5 could plan around an established program. The documented coverage connected day-to-day sign service with a more predictable maintenance budget.

Fixed-rate maintenance coverage
Electrical repairs, cleaning, parts and labor

Technician servicing Big 5 storefront channel letters from an aerial lift.

THE COORDINATION

One Contact for the Facilities Team

Communication sits at the center of the relationship. Federal Heath works directly with Big 5’s facilities team to receive service requests, provide updates and deliver custom reporting. Emergency service requests are also handled through that relationship, giving the customer an established contact when an issue needs attention.

A single point of contact helps connect individual store needs to the wider program. The facilities team can discuss requests and follow their progress through a familiar channel. This approach supports a coordinated response across locations while keeping the customer informed about the work.

Direct facilities-team communication
Service updates and custom reporting

Service truck and aerial lift outside a Big 5 Sporting Goods store.

THE CONTINUITY

Repair Records That Build Location Knowledge

The signage varies by store and can include multiple channel-letter sets, a freestanding pylon and tenant faces. Federal Heath tracks each location in its system, maintaining records of the signs, completed repairs and materials used. Those details preserve a service history for each property.

Over a long relationship, that information gives the maintenance team a deeper understanding of the customer’s signage. It provides context for subsequent service requests and supports the response to outages. For Big 5, ongoing maintenance is supported by both the people coordinating the work and the knowledge retained about each location.

Location-specific sign inventories
Repair history and material records

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Big 5 Maintenance Questions, Answered

Explore the Big 5 Maintenance Case Study

See how communication, fixed-rate coverage and detailed service records support this long-standing retail maintenance partnership. Download the original case study to save or share with your facilities team.